Like a new pair of shoes
"Ease of use may be invisible, but its absence sure isn't."
-IBM
It's easy to take a good design for granted because it works the way it's supposed to work.
Unintuitive designs transform tasks into obstacles, throwing a pile of frustration and wasted time at you while you try to get it to work.
Usability is like trying on a new pair of shoes —you notice a bad fit within the first few steps, a good fit just lets you walk.
